We’re describing the next generation of hotel leaders; the people you want on your team. Our International Hotel Leadership short courses provide a platform for busy hotel professionals to develop the skills and knowledge they need to reach the next level, in a way that’s online, bite-sized and flexible.
All of our lessons are highly relevant and can immediately be applied to the hotel industry. Why? They’re designed for – and by – real hotel industry leaders.
Help your future leaders to upskill or even build towards a formal qualification, such as an MBA in International Hotel Leadership. With your support they will help build your organisational capital and an edge in the fast paced hospitality market. Offering industry specific, university level short courses to your employees will support job performance and satisfaction, recruitment and retention, and will equip your future leaders so you can promote from within.
Your people are your most valuable resource. Their success is your success.
We can offer our short courses as part of a tailored package to deliver to your team. And you can even brand our on-demand platform to incorporate it into your formalised L&D program.
Utilise our short courses in two different formats to upskill your employees and build human capital, without the requirement for them to take time off work
Where can I study?
|Accredited Subjects||100% Online + weekly classes||New intakes every 8 weeks||120 hours over 6 weeks||Real world industry insight||English Language proficiency 6.5 IELTS (or equivalent)||Certificate of Completion|
|On-Demand Short Courses||100% Online & Mobile Friendly||Anytime
|1-2 hours||Real world industry insight||No requirements||Certificate of completion|
When it comes to your future leadership team, you want people you can trust – individuals with the capability to perform and manage the responsibility that the position demands. Our industry specific short courses give you the ability to grow your future talent’s abilities, with course material developed to closely align with the reality of senior hospitality roles. We’ve worked closely with top industry experts to ensure that everything your employees will learn will bring a return on your investment.
Download our comprehensive brochure today and our industry team will get in touch. We look forward to discussing your business needs and how we can help.
I found the structure and subjects aligned with what I was looking for; the flexibility to complete the program in my personal time and subjects to complement my experience. I found the content very interesting and applicable not only to my current role, but furthermore how it will influence my career in the future.
First impressions count. Though your first days in a new role will seem like a complete whirlwind, they provide a critical window for you to set the tone and assert yourself as the kind of leader you really want to be. In this short course, you’ll discover the best way for you to approach your first 90 days, exploring various leadership styles and approaches – and how to tailor them to your new team.
Jan Smits – CEO, Intercontinental Hotel Group, Asia, Middle East, Africa
Framing Your First 90 Days as a Leader
The Hospitality industry isn’t immune to the evolution of digital technology and neither is society. We are at a unique point in history where we are able to inspire two-way conversations with customers, to gain their engagement and advocacy. As part of this short course, you’ll learn more about the opportunities presented by this rapid shift in digital technology, and how it has forever altered the way hotels communicate with their audiences. You will also learn about the challenges of managing a Hotel brand and how rich and compelling content marketing, combined with omnichannel distribution, are integral to brand engagement.
Amanda Cottome – Group Director Brand Experience & Culture, Ovolo Hotels
Managing Your Brand for Consumer Engagement
Do you lead the way when it comes to creating the best experiences possible for your guests? Service innovation is a rapidly expanding area of practice and crucial source of competitive differentiation. In this course, you’ll learn about design thinking, and how it can be used to bring together key stakeholders to collaborate and formulate innovative approaches to the overall guest experience. You’ll take an entrepreneurial approach to customer service challenges and present fresh solutions to create guest experiences that surprise, delight, and surpass expectations.
James Walkden – Area Director Operations Australia, New Zealand & Pacific, Marriot International
Creating Innovative Guest Experiences for Competitive Advantage
As a leader in a hotel environment, you’ll be measured on your ability to optimise revenue. Being able to think on your feet is a given, but there’s a science to it too. During this course, discover how to make strategic, proactive decisions thanks to input from experts like Nikita Beresnev, Group Director of Revenue with Nesuto Hotels. Learn to use various tools to understand customer demand, interpret financial data and, most importantly, increase revenue.
Melissa Kalan – Founding Director at ARMA (Australian Revenue Management Association
Let’s be honest. Hotel businesses are ultimately focused on one thing – growth. Influencing and negotiating investments will be critical to your success as a leader. In this course, you’ll gain a full understanding of the investment process and insight into identifying the most lucrative opportunities. Discover how to get the best outcomes and maximum ROI to fit with your corporate strategy, with experts like Mehran Mossadegh, Founder & Managing Director of the aptly named NegotiationWise.
Raphael Antonini – Director, Hotel Investments, Crystalbrook Collection
Securing Growth and Investment for Your Hotel
Your online presence is the most powerful tool in your arsenal for generating demand in today’s competitive hotel environment. Prospective customers have access to infinite resources about brands, and it’s your job to understand their needs and capture their attention. In conjunction with Lance Batty, Senior Manager-Account Management Airline Customer Unit, Amadeus, this course will help you appreciate online behaviour and expose you to an array of digital business resources.
Lance Batty, Senior Manager-Account Management Airline Customer Unit, Amadeus
Managing Your Digital Business Resources
Organisational change is a reality that you’ll face at all levels of the business. A true leader understands the complexities associated, from technical through to human challenges. In this course, you’ll learn how to meticulously analyse and execute changes necessary to succeed. Discover how to appropriately respond to shifts in the business environment from Tim Mayoh, Development Manager, Choice Hotels.
Tim Mayoh, Development Manager, Choice Hotels
Championing Organisational Change
Interested in making the world a better place? You’re not alone. These days, it’s rare to find businesses which aren’t open to helping to drive change and address societal issues. In this short course, you’ll build on your knowledge and follow in the footsteps of top social entrepreneurs. We’ll empower you to develop creative solutions to address social and environmental problems and to see social entrepreneurship as a force for positive change.
Leading Corporate Social Responsibility to Drive Business Performance & Social Impact
Do you know what to do in a crisis? Extreme circumstances can make or break a leader, and can be very testing indeed. In times of uncertainty and even danger, hotel professionals ought to demonstrate appropriate leadership knowledge and skills. You’ll focus on leadership under intense pressure – whether in response to crisis, global issues or ethical dilemmas. By the end, you’ll have explored the facets of working with a Crisis Management team and executing a Crisis Management plan.
Leading in Times of Crisis – When to Lead, When to Manage
The Hospitality industry’s dynamic, ever-changing nature is part of what makes it so exciting. In order to excel and compete, hotel brands must be constantly seeking new challenges – including building or acquiring new properties. A professionally managed pre-opening process with attention to detail should ensure smooth operating for years to come. This short course will take you through the varied stages involved, from conceptualisation, through to feasibility, design and evaluation, construction, and finally the pre-opening activities.
Pre-opening a Hotel
International markets present significant opportunities, but only to those companies who know what they’re doing. To the untrained eye, it may even be surprising which countries should be targeted. In this subject, you’ll see for yourself how leaders make the right decisions on emerging marketing to encourage growth. Better still, you’ll walk away with a blueprint for researching and evaluating markets, setting clear and realistic goals and growing your business for the long term.
Emerging Markets and Disruption
Ever thought about working in China? The hotel industry in China has experienced meteoric growth as a multi-billion-dollar business. Regardless of how much of an expert you are in the Australian market, China remains a vastly different business and cultural environment – there is no single strategy to ensure success. This short course aims to equip you with essential cultural and business insights for executing an appropriate China-focused guest experience, whether here or overseas.
Unfamiliar with intrapreneurship? You’ll learn to use the innovation typically associated with entrepreneurial start-ups within your bigger business, by identifying new opportunities and redirecting resources to them. Discover how best to respond to, and even out-manoeuvre your competition while implementing the most effective policies to deal with new challenges. During this course, learn how to drive results via incubation and disruption, taking guidance from entrepreneurial mindsets that are currently leading the pack.
Intrapreneurship and Entrepreneurship
Coaching as a tool is considered to be an integral strategy for aspiring hotel leaders. Coaching skills are particularly valuable for leaders working in volatile, emergent and ambiguous contexts where new approaches are required to meet unique challenges. A major focus for this project is exploring coaching practice and how they equip executives to lead their teams effectively. This project gives the students the knowledge and foundation for becoming an executive coach and instructs them on how to help others understand, apply, and integrate various metrics and results into their respective lives and roles.
Coaching as a leadership activity
The Hotel Leadership Capstone Project will provides you with the opportunity to apply the analytical and theoretical skills developed in the program to an online hotel-based simulation project. This short course will provides an unrivalled opportunity to demonstrate your ability to apply the management and leadership skills you’ve learned so far, in addition to drawing on the considerable experience acquired in your career. Think you’ve got what it takes?
Be the GM – Lead Your Virtual Hotel
Fill out your details to download our brochure, and our industry team will get in touch to discuss your needs.
On-Demand Short Courses have no entry criteria.
For single accredited subjects, there is no entry criteria other than English Language Proficiency. If English is your second language, you need to demonstrate English language proficiency 6.5 IELTS (or equivalent).
To progress to a Graduate Certificate, Graduate Diploma or MBA you must have a relevant undergraduate degree and 3+ years managerial/supervisory work. Students must be 21 years or older by the course start date. All applicants must provide original certified copies of any academic and professional qualifications (including the original language and translated document, if applicable).
If you are an offshore international student studying online outside of Australia, you can apply to study an accredited subject. You will need to meet the IELTS 6.5 (or equivalent) criteria. Courses are made up of facilitated online classes as well as self-paced content that you can study at your own time and pace.
Each Accredited Subject costs AUD 3,750 which is payable upfront. If you are buying on behalf of your staff, talk to us about a package discount.
Each On-Demand Short Course costs AUD 139 which is payable upfront. If you are buying on behalf of your staff, talk to us about a package discount.
At the end of the Accredited Subject, if the student completes and passes the assessment, he/she will receive a certificate of completion. This is recognised credit that can be accrued towards the postgraduate programs in International Hotel Leadership such as the Postgraduate Certificate, Postgraduate Diploma or the MBA. Entry criteria for these programs apply.
There is no government funding for the Accredited Subjects and tuition course fee must be paid up front and in full prior to commencement. To benefit for government funding and FEE HELP, students need to enrol into the accredited qualification such as the Postgraduate Certificate, Postgraduate Diploma or the MBA.
The following scholarships are available:
For Alumni of Blue Mountains International Hotel Management School, William Blue College of Hospitality Management, Torrens University Australia and Laureate International University: 25% scholarship
For current employees of one of our BMIHMS Industry Graduate Privileged Partners: 20% scholarship
For people currently employed in hospitality, Hotels or Tourism: 15% scholarship
Each week is organised around 4 to 5 hours of facilitated study and around 15 hours of personal study comprised of digital self-paced learning, assessment progression and learning activities. These learning activities or projects will help the student build their understanding and skills whilst also collaborating with their peers.